Shipping policy

1) Shipping Timeline

Orders are dispatched within 3-5 working days from the date of purchase.

Please note that working days exclude Fridays, Saturdays, and official holidays.

Once the package has been collected from our warehouse, you will receive an SMS notification from the courier.

2) Full Package Policy

If an order contains multiple items, it must be received or returned in full.

Partial delivery or partial return is not permitted.

You may:
• Return the entire package through the courier, or
• Refuse the package and place a new order for the items you wish to purchase.

3) Returns & Exchanges (14 Days)

You may request a refund or exchange within 14 days of delivery.

All items must be in perfect condition—unused, unworn, unwashed—and must include all original packaging and tags.

Cash on delivery: Please note refunds are only available for online prepaid orders. If you placed your order using cash on delivery method, your order can only be exchanged or returned for store credit.

4) Exchanges

Exchanges are subject to availability of the desired item or size.

If the requested item is not available, you may request a refund and place a new order.

5) Order Edits & Cancellation

Adding, removing, or modifying items in an existing order is not possible.

We can cancel the order upon request, after which you may place a new one at your discretion. 

6) Full Package Receipt Rule

The package must be received in full or returned in full.

Partial handover is not allowed.

For assistance, please contact us at info@ymree.com.